FAQ

Some do's Always read the care label and washing instructions before washing your clothes. Arrange your laundry into groups with similar wash care instructions and organise into whites, darks and colours. The care label washing temperature is the highest permitted temperature. But if you're unsure, always wash at a lower temperature rather than higher. Rinse swimwear immediately after use and do not wring. Turn garments inside out before washing. Some dont's Avoid using too much detergent. Do not use fabric detergents which contain bleach. Do not tumble dry garments unless indicated on the care label. Do not iron prints, trims or embellishments. Do not leave garments with white and contrast coloured panels soaking for prolonged periods. Garments with metal trims should not be left to soak.

We have a responsibility to our customers, colleagues and supply partners to ensure that the items sold on asos.com are produced under acceptable conditions and in an ethical way. This means that they must have been produced: lawfully, through fair & honest dealing; without exploiting the people who made them; in decent working conditions and; without damaging the environment We were pleased to have been accepted as members of the Ethical Trade Initiative in March 2009. Find out more information about the Ethical Trade Initiative here and our Corporate Responsibility Programme here. If you would like to know more about our work in this area, please contact us at 【Email】 Disclaimer: our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. Geste have no control over these sites and are not responsible for their content or availability.

Looking for the size guide? We never want to send you something that doesn't fit properly, so we have size guides available on most of our product pages to help you find the perfect fit – first time! Just use the 'Size Guide' button on each product page. The size guide is specific for most brands and appears in different places depending on which device you are using to shop: Desktop: Above the drop down for size selection Mobile: Underneath 'add to bag' App: Under the options below the 'add to bag' button

You can cancel your order within a specific timeframe that depends on your chosen delivery method: Next Day Delivery and Express Delivery: 15 minutes after completing your order. Nominated Day Delivery: up to 2 days before your chosen delivery date. Standard Delivery: 60 minutes after completing your order. After the above timeframe is up, you won’t be able to cancel it.

We're really quick at preparing your order, so we can't make any changes once you've placed it. This includes changing items in the order, the delivery option, delivery address, or payment method.

Go to 'My Orders' to view your recent orders. Click on the 'Cancel/View' button next to your order. If this button is not available, it’s too late to cancel the order. However, you can return any unwanted items for a refund once you've received your order – you’ll find more info on how to return an order here. Please note: if you cancelled your order through ‘My Account’, we wouldn’t have charged you for it, but the funds may have been reserved by your payment provider. It may take up to 10 working days for the funds to become available again.